Product-leadership and design consulting for a variety of startups. Services include team and process assessment, fractional executive leadership, mentorship, and hands-on design & strategy.
CEO & Founder
Miter built a SaaS product to improve internal meetings via targeted applications of behavioral science. As CEO & founder I served as product lead, CTO, and designer; led fundraising efforts; hired and managed a team of four; and wrote ~60% of the codebase.
Over two years we built a full-featured product, experimented and iterated, and raised a pre-seed round of funding in 2021. Ultimately we disproved our hypothesis and discontinued operation at the end of 2022.
VP Design, Interim VP Product
Heap provides behavioral analytics to product teams. As the first VP Design, I built the design practice from zero as the company grew from Series B to D. Worked hands-on initially while hiring. Drove the creation of pragmatic processes to ensure effective translation of customer problems into code. Refreshed the brand & website. Improved usability, overhauled look & feel. Participated in weekly executive team meetings. Served as interim VP Product from June - Dec 2019, managing both the design and PM teams.
Product Design Manager, Messenger Developer Platform
Led Product Design for the Messenger Platform, Messenger Games, and Messenger Monetization. Managed a team of designers. Worked closely with Partnerships and platform developers to understand what they needed from a messaging platform. Evolved and expanded developer docs, and drove the creation of open-source templates for common bot flows.
Product Manager, Search
Product Manager for a stealth AI project in Search focused on Machine Learning and mobile devices. Definitely not a self-riding tricycle or wearables for gerbils.
Product Design Manager for Gmail & Inbox
Led the Product Design team for Gmail and Inbox by Gmail. Managed 10-15 designers and researchers in Mountain View and Zurich. Rebuilt the team. Helped drive the product strategy for Inbox following its initial launch.
Co-Founder & Chief Product Officer
Messaging startup funded by Kleiner Perkins, Triplepoint, DFJ, and Menlo Ventures. Acquired by Google in 2014. Emu was texting with a built-in assistant: a machine-learning system that detected the intent of conversations and matched them with useful information from your life and the internet. We combined smart technology — AI, natural language processing, contextual awareness — with efficient, elegant UX. As CPO I served as product lead, designer, and front-end engineer. Also I made the coffee sometimes.
Entrepreneur in Residence
Served as CrunchFund's sole EIR while exploring startups and searching for co-founders. As EIR, I sat in on startup pitches, provided a product-centric perspective on potential investments, and served as interim product lead for one of CrunchFund's companies.
Senior Director, Product Management
Worked across AOL to improve overall product quality. Managed the 2011 relaunch of TechCrunch.com, which was successful in nearly doubling page-views per visitor. Redesigned AOL's employee phonebook as a social network, increasing cross-team communication and modernizing a core component of the AOL intranet. Managed one employee, mentored several. Received AOL's prestigious Blue Monster award and the Consumer Applications Group's Playing Offense award.
Director, User Experience Design (2009-2010)
Led the design team for Yahoo! Messenger—then the largest instant messaging service in the US—through several product launches, including a web-based chat widget and Yahoo! Messenger 10 for Windows.
Helped craft product strategy for Yahoo's communication and social products, including participating in ongoing planning and creating product concepts.As a member of the Emerging Markets team, joined ongoing strategy conversations and participated in ethnographic research in India and Brazil.
Sr. UX Designer (2007-2008)
Designed the UX for Yahoo! Messenger for Windows Vista, a new client application built on Microsoft's then-new WPF/.NET 3.0 technologies. Won Yahoo's Purple Design Award.Designed and co-product-managed Yahoo! Messenger for iPhone. Within a month of its release, it became the #1 free social networking app on iTunes and was featured by Apple.
Designed a user-centric client/server design for the interactions among simultaneous IM sessions.
Product Design & Strategy Consultant
Performed freelance UX, visual design, product strategy, and front-end engineering work for a variety of clients. Work included high-level whiteboard conversations about product strategy; evaluations of existing projects for usability and appropriateness to target audience; information architecture for new or redesigned products; wireframes and mockups; logo design; interactive prototypes; and occasionally front-end HTML.
Internship - Design & Engineering
Hybrid corporate-academic environment associated with Syracuse University. Designed information-retrieval, visualization, and collaboration experiences. Implemented in Java.
Internship - Engineering
Software Engineering internship on the Visual Studio team. Worked in C++ with Microsoft OLE.
AB, Computer Science
Relevant Coursework: Cognitive Psychology; Technological Tools for Learning; Behavior, Learning, and Choice; Computer Graphics; Architectural History; Face Perception; Artificial Intelligence; Abnormal Psychology; Data Structures and Algorithms; Music Theory; Intellectual History
Extracurricular Activities: Harvard-Radcliffe Gilbert & Sullivan Players 1995-1998: Board of Directors; Publicity Director; Set Designer; Technical Director; Stage Manager; Makeup Designer; Musician, Harvard Din & Tonics, 1994-1995
Faculty Research Assistant, Human-Computer Interaction Lab
6 month appointment: Assisted with design work on the HCIL web site. Wrote a paper for conference submission with other HCIL members. Designed and implemented visualization software, including tools a major online legal information provider. Created the Web site for a zooming graphical Java toolkit using DHTML. Designed a zooming presentation tool.
Research Associate, Human-Computer Interaction Group
Internship. Designed and made design recommendations for several media-rich software environments. Designs included a digital library for secondary schools; a collaborative World Wide Web annotation tool; and an interactive handheld assistant for a greenhouse. Conducted usability evaluations of software and research, including an evaluation for Searcher magazine. Led software design sessions with children. Co-authored a paper on mobile technology.
High School Degree
Went to high school and graduated from it.