CEO & Founder
Miter created a SaaS product to improve internal meetings via targeted applications of behavioral science. As CEO & co-founder, I served as sole product designer, product manager, marketing designer, CTO, and user researcher. I was responsible for ~50% of the codebase and 90% of the website.
Over two years we built a full-featured, working product; a team of four; and raised a pre-seed round of funding. Ultimately we disproved our hypothesis and discontinued operation.
VP Design (& Interim VP Product 2019)
Heap provides behavioral analytics to product teams—allowing companies to understand how people are using their products, with less work.
As first VP Design I was responsible for UX, look & feel, brand/communication design, user research, and product planning in partnership with my cross-functional counterparts. Participated in weekly executive team meetings. Served as interim VP Product from June - Dec 2019.
Built the design team & practice from zero as the company grew from Series B to Series D. As sole designer on day one, did all the UI/UX work while building up the team in parallel. Drove the creation of pragmatic processes to ensure efficient use of design resources and effective translation of designs into code. Refreshed the brand & website. Overhauled and improved the app's usability and look & feel. Oversaw the design of new features from concept through launch.
Menlo Park, CA
Product Design Manager, Messenger Developer Platform
Led Product Design for the Messenger Platform, Messenger Games, and Messenger Monetization. Managed a team of designers. Worked closely with Partnerships and developers to understand what they needed from a messaging platform. Evolved the best-practices docs for Messenger developers, and led the creation of open-source templates for common bot flows.
Mountain View, CA
Product Design Lead, Inbox & Gmail
Design Manager for Inbox and Gmail: Managed the 10-15 person design team responsible for Gmail and Inbox, with employees in Mountain View and Zurich. Rebuilt the team. Helped drive the product strategy for Inbox following its initial launch.
Product Manager, Search
Product Manager for a super-stealth project in Search focused on Machine Learning and mobile devices. Definitely not a self-riding tricycle or wearables for gerbils.
Palo Alto, CA
Co-Founder & Chief Product Officer
Messaging startup funded by Kleiner Perkins, Triplepoint, DFJ, and Menlo Ventures. Acquired by Google in 2014. Emu was texting with a built-in contextual assistant: a machine-learning system that detected the intent of conversations and matched them against useful information from your life and the internet. We combined smart technology — AI, natural language processing, contextual awareness — with efficient, elegant UX. As CPO I served as product lead, sole designer, and front-end engineer. Also I made the coffee sometimes.
Entrepreneur in Residence
Served as CrunchFund's sole EIR while exploring startups and searching for co-founders. As EIR, I sat in on startup pitches, provided a product-centric perspective on potential investments, and served as interim product & design lead on one of CrunchFund's companies.
Palo Alto, CA
Senior Director, Product Management
Worked across AOL to improve overall product quality. Managed the 2011 redesign of TechCrunch.com, which was successful in nearly doubling page-views per visitor. Redesigned AOL's employee phonebook as a social network, increasing cross-team communication and modernizing a core component of the AOL intranet. Managed one designer, mentored several. Received AOL's prestigious Blue Monster award and the Consumer Applications Group's Playing Offense award.
Director, User Experience Design (2009-2010)
Led the design team for Yahoo! Messenger—then the largest instant messaging service in the US—through several product launches, including a web-based chat widget and Yahoo! Messenger 10 for Windows.
Helped craft product strategy for Yahoo's communication and social products, including participating in ongoing planning and creating product concepts.As a member of the Emerging Markets team, joined ongoing strategy conversations and participated in ethnographic research in India and Brazil.
Sr. UX Designer (2007-2008)
Designed the UX for Yahoo! Messenger for Windows Vista, a new client application built on Microsoft's then-new WPF/.NET 3.0 technologies. Won Yahoo's Purple Design Award.Designed and co-product-managed Yahoo! Messenger for iPhone. Within a month of its release, it became the #1 free social networking app on iTunes and was featured by Apple.
Designed a user-centric client/server design for the interactions among simultaneous IM sessions.
Product Design & Strategy Consultant
Performed freelance UX, visual design, product strategy, and front-end development work for a variety of clients. Work included high-level whiteboard conversations about product strategy; evaluations of existing projects for usability and appropriateness to target audience; information architecture for new or redesigned products; wireframes and mockups; logo design; interactive prototypes; and occasionally front-end HTML.
User Interface Designer - Internship
Hybrid corporate-academic environment associated with Syracuse University. Designed the user experience for an advanced information retrieval system and built it in Java. Designed and created a dynamic information-seeking and visualization tool. Designed a collaborative environment for the workplace.
Software Engineer - Internship
Programmed and helped design the security model for Visual InterDev, a high-end Web page development tool. Worked in C++ with Microsofts Object Linking and Embedding technology.
AB, Computer Science
Relevant Coursework: Cognitive Psychology; Technological Tools for Learning; Behavior, Learning, and Choice; Computer Graphics; Architectural History; Face Perception; Artificial Intelligence; Abnormal Psychology; Data Structures and Algorithms; Music Theory; Intellectual History
Extracurricular Activities: Harvard-Radcliffe Gilbert & Sullivan Players 1995-1998: Board of Directors; Publicity Director; Set Designer; Technical Director; Stage Manager; Makeup Designer; Musician, Harvard Din & Tonics, 1994-1995
University of Maryland
College Park, MD
Faculty Research Assistant, Human-Computer Interaction Lab
6 month appointment: Assisted with design work on the HCIL web site. Wrote a paper for conference submission with other HCIL members. Designed and implemented visualization software, including tools a major online legal information provider. Created the Web site for a zooming graphical Java toolkit using DHTML. Designed a zooming presentation tool.
Research Associate, Human-Computer Interaction Group
Internship. Designed and made design recommendations for several media-rich software environments. Designs included a digital library for secondary schools; a collaborative World Wide Web annotation tool; and an interactive handheld assistant for a greenhouse. Conducted usability evaluations of software and research, including an evaluation for Searcher magazine. Led software design sessions with children. Co-authored a paper on mobile technology.
Ithaca High School
High School Degree
Went to high school and graduated from it.